FAQ

1. When will my order arrive?
Orders are processed within 2–4 business days. Shipping usually takes 7–14 business days depending on your location. You’ll get a tracking number once it’s shipped!

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2. Do you offer free shipping?
Yes! We offer free shipping on all Halloween orders over $50. Keep an eye on our banner for special seasonal deals!

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3. Can I return or exchange an item?
Of course! If your item arrives damaged or not as described, contact us within 14 days of delivery for a replacement or refund.

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4. What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and Shop Pay for fast, secure checkout.

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5. How do I track my order?
Once your order ships, you’ll receive an email with a tracking link. You can also track it directly from our website’s “Order Tracking” page.

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6. Do you ship internationally?
Yes, we ship worldwide! Delivery times may vary by country, but we’ll make sure your spooky gear gets to you safely. 

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7. What if my package doesn’t arrive on time?
Delays can happen, especially during the Halloween rush! Just contact our support team  we’ll help you track it or send a replacement if needed.